Contact Us
We’re here to help with anything related to your sparkling water experience — from order questions to product support and CO₂ cylinder exchanges.
How to Reach Us
Use the contact form on this page or send a message to our support team. For faster help, include your order number and a short description of the issue.
Response Time
We typically reply within 1–2 business days. During high-volume periods, it may take a little longer, but every message gets an answer.
What We Can Help With
- Order status, tracking, and delivery issues
- Questions about sparkling water makers, bottles, and accessories
- CO₂ cylinder refills, exchanges, and compatibility
- Missing, damaged, or incorrect items
- Warranty support for defective products
- Usage, recipe, and flavor questions
Before You Contact Us
- Have your order number ready.
- For product issues, note the model number and what happened.
- For damaged deliveries, keep the item and original packaging — we’ll ask for photos.
Damaged or Wrong Orders
If your order arrives damaged, missing, or incorrect, contact us within 48 hours of delivery. Please include:
- Order number
- Product name
- Clear photos of the item and packaging
We’ll review and make it right with a replacement, refund, or store credit.
CO₂ Cylinder Safety
If a cylinder is hissing, leaking, frozen, or visibly damaged, stop using it immediately. Keep it upright, away from heat, and contact us right away so we can help.
Mailing
For returns or physical correspondence, use the shipping address shown in your order confirmation. Unsolicited packages that haven’t been pre-approved may be refused.
Privacy
We only use your information to handle your request and support your order. We never sell or share your personal details for marketing without your consent.