Privacy Policy
We respect your privacy. This policy explains what we collect, why we use it, and your rights.
1. What We Collect
- You provide: name, email, shipping/billing address, phone number, order details, product registration info, warranty claim details, and messages you send us.
- Automatically collected: IP address, browser type, device info, pages viewed, and cart activity.
- Payment: processed by secure third-party gateways. We never store full card numbers.
2. How We Use It
- Process and ship orders
- Manage CO₂ cylinder exchanges and warranty claims
- Send order confirmations and support responses
- Send marketing only if you opt in (unsubscribe anytime)
- Improve the site and product experience
3. Cookies & Tracking
We use cookies for cart function, analytics, and basic ad measurement. You can disable cookies in your browser; some features may not work fully.
4. Third Parties
We share only what’s needed with:
- Payment processors
- Shipping carriers
- Email and analytics providers
- Warranty and repair partners
We do not sell your personal information.
5. Your Rights
Depending on your region, you may:
- Access, correct, or delete your data
- Opt out of marketing and tracking
- Withdraw consent at any time
To exercise these rights, contact us with your order number or registered email.
6. Data Retention
We keep order and warranty data as long as needed for fulfillment, tax, and legal obligations. Marketing data is kept until you unsubscribe or request deletion.
7. Children
This site is not directed to children under 13. We don’t knowingly collect their data.
8. Security
We use encryption and access controls to protect your data. No method of transmission is 100% secure.
9. Policy Updates
This policy may change. The current version is always posted here.
10. Contact
Questions about privacy? Reach us through the contact form. Include your order number when relevant. We typically respond within 1–2 business days.