Customer Service Policy

We want every order to arrive fresh, accurate, and working perfectly — whether it’s a sparkling water maker, a bottle, or a CO₂ cylinder exchange. This policy explains how we handle orders, issues, and support.

1. Order Processing

  • Orders are processed within 1–2 business days after payment confirmation.
  • Orders placed on weekends or holidays are handled on the next business day.
  • Once an order enters fulfillment, address changes and cancellations may not be possible.

2. Shipping & Delivery

  • Delivery estimates are shown at checkout and depend on the shipping method selected.
  • Tracking information is shared once your order leaves our facility.
  • Risk transfers to you upon carrier delivery.
  • We’re not responsible for delays caused by the carrier, weather, customs, or incorrect addresses provided at checkout.
  • If a package is marked delivered but not received, check with neighbors and the carrier first, then contact us within 7 days.

3. Returns & Refunds

Because we sell appliances, bottles, and pressurized cylinders:

  • Items that are unopened and in original packaging may be returned within 30 days of delivery, subject to a restocking fee for larger items.
  • Opened or used sparkling water makers are eligible only if defective or damaged on arrival.
  • Food-related items (flavors, cleaning tablets) are final sale once opened.
  • CO₂ cylinders are exchanged, not returned — see below.

4. Damaged, Defective, or Incorrect Orders

We’ll make it right if your order arrives:

  • Damaged in transit
  • Defective or non-working on arrival
  • Missing items or wrong products

To file a claim, contact us within 48 hours of delivery and include:

  • Order number
  • Brief description of the issue
  • Clear photos of the product and packaging

Approved cases may receive a replacement, repair, refund, or store credit.

5. CO₂ Cylinder Exchanges & Safety

  • Empty cylinders are exchanged for full ones through the standard cylinder exchange program.
  • Cylinders are the property of the exchange program and must be returned when empty.
  • Do not puncture, freeze, or expose cylinders to heat.
  • If a cylinder is hissing, leaking, or damaged, stop use immediately, keep it upright away from heat, and contact us right away.

6. Warranty & Product Support

  • Sparkling water makers include a limited warranty covering manufacturing defects under normal home use.
  • Warranty coverage starts from the original purchase date and applies to the original owner.
  • Damage from misuse, commercial use, unauthorized parts, or lack of proper maintenance is not covered.
  • Warranty claims may require proof of purchase, photos, or a short troubleshooting video.

7. Allergens & Dietary Info

  • Flavor ingredients and allergen information are listed on each product page and printed on the label.
  • We recommend checking labels if you have food allergies or dietary restrictions.
  • We’re not responsible for reactions when allergen information has been provided and ignored.

8. Subscriptions & Recurring Orders

  • Cancel or pause requests must be submitted before the next billing cycle.
  • Once a subscription order is processed or shipped, standard return rules apply.

9. Contact & Response Time

  • Reach us through the contact form or support inbox.
  • Include your order number for faster help.
  • We typically respond within 1–2 business days.
  • For urgent delivery or safety issues, mark the subject line “Urgent – Delivery Issue” or “Urgent – Cylinder Leak.”

10. Privacy

Any information you share is used only to process your order and provide support. We do not sell or share your personal data for marketing without consent.

11. Policy Updates

This policy may be updated periodically. The version on this page always reflects the current terms.