Refund & Returns Policy
We want you to love your sparkling water maker. This policy explains when refunds and returns apply.
1. Return Window
Unopened items in original packaging may be returned within 30 days of delivery for a refund, subject to a restocking fee on larger appliances.
2. When a Refund or Replacement Applies
- Physical damage in transit
- Defective or non-working on arrival
- Missing items or wrong products
3. When It Doesn’t Apply
- Opened or used sparkling water makers without defects
- Flavor syrups, cleaning tablets, or other consumables once opened
- Change of mind after assembly or first use
- Products with visible damage from misuse, drops, or improper cleaning
- Damage due to using unauthorized parts or accessories
- CO₂ cylinders — see below
4. CO₂ Cylinders
- Cylinders are exchange-only, never refundable or returnable.
- Empty cylinders must go through the standard exchange program.
- If a cylinder arrives leaking, hissing, or damaged, contact us within 48 hours — we’ll replace it at no cost.
5. How to File a Claim
Contact us within 48 hours of delivery for damaged/defective/wrong items, or within 30 days for unopened returns. Include:
- Order number
- Product model
- Clear photos (if damage or defect)
- Reason for return
Keep the product and original packaging until the claim is approved.
6. Resolution
We’ll offer one of the following:
- Replacement
- Repair under warranty
- Refund to your original payment method
- Store credit
Approved refunds are processed within 5–10 business days. Posting time depends on your bank.
7. Shipping & Restocking
- Customer covers return shipping unless the item arrived damaged or defective.
- Restocking fees may apply to large appliances returned for change of mind.
- Original shipping fees are non-refundable.
8. Policy Updates
This policy may be updated. The version on this page always applies.